In today's world, where human-machine interaction is key to business efficiency, chatbots or AI Chat have become essential tools. At Widening, we specialize in designing, customizing and implementing these solutions for companies in all industries, helping them to improve the customer experience and optimize their internal processes.
What is a Chatbot or AI Chat?
A chatbot is a computer program that simulates conversations with humans using artificial intelligence. At Widening, we develop bots capable of:
- Process natural language
- Interpret written text
- Interact by voice
- Execute automated tasks
These bots are tailored to the specific needs of each company, from customer service to sales, technical support and more.
Advantages of implementing a chatbot with Widening
The benefits of working with Widening go far beyond simple automation.
Intelligent automation of the conversational flow
- Allows you to design customized flows for each customer stage: recruitment, onboarding, support and loyalty.
- Ideal for sectors such as real estate, dental clinics, travel agencies or local businesses.
Integration with CRM and external platforms
- You can connect the chatbot with tools such as Whatbox.cloud, payment gateways, real-time allocation systems, etc.
- It facilitates data collection and automatic lead segmentation.
3. 24/7 availability and reduced operating costs
- Attends to frequent queries without human intervention.
- Frees up time for your team to focus on strategic tasks.
4. Improved customer experience
- Fast, personalized and consistent responses.
- Increase satisfaction and conversion through seamless service.
5. Scalability and industry adaptability
- You can replicate and adapt flows for different industries without starting from scratch.
- Ideal for building reusable libraries of scripts and flows.
6. Real-time data capture and analysis
- Collect key user information (name, preferences, needs).
- Useful for nurturing marketing campaigns and optimizing decisions.
📍 Where can a Widening AI Chat be used?
Our bots are designed to operate on multiple channels:
- WhatsApp: Direct connection with customers using natural language and personalized flows.
- Facebook Messenger: Ideal for marketing campaigns and direct attention.
- Instagram: Direct message automation for inquiries, sales and support.
- Websites and apps: Full integration with your digital ecosystem.
