Pay only for the contacts you talk to
Choose a plan that fits your needs. Start with a 14-day trial to test all widening.io features for free.
No credit card needed. Enjoy a free 14-day trial.
Send WhatsApp messages to thousands of users in one click to improve reach
What’s included:
Set up automations, integrations and get powerful analytics to boost conversion
What’s included:
Unlock the full potential of WhatsApp with advanced workflows and expert support
What’s included:
Automate 50% of support with AI—guaranteed, with setup and ongoing expert service.
What’s included:
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Frequently Asked Questions
Everything you need to know about the product and billing.
Still have questions?
Our friendly team is ready to help.
Are WhatsApp fees included in the widening.io subscription?
WhatsApp fees are not included in any respond.io subscription. Meta charges these fees based on your usage.
You can pay directly to Meta for WhatsApp calls or messages, allowing you to save as we don't mark up the message costs.
Check out our WhatsApp Business API Pricing Calculator for an estimate of how much your messages may cost, or contact us for the latest WhatsApp call rates.
How does the free trial work?
Our 14-day free trial gives you immediate access to all features of the Growth plan for 5 users and 1,000 Monthly Active Contacts, excluding broadcasts. Please note that certain features, such as topping up your WhatsApp Business Account, require an active subscription.
If you need more time to explore Widening.io, feel free to contact our support team to discuss the possibility of extending your trial.
What payment methods do you accept?
Widening.io accepts all major credit cards, including Visa, Mastercard, American Express, and Discover. For high-volume customers, we also offer alternative payment options such as bank transfers.
If you’d like to explore alternative payment arrangements, please reach out to our sales team.
Can I upgrade or cancel my plan at any time?
Yes, you can cancel or upgrade your subscription at any time. To cancel, simply go to the Billing section of the platform and click "Cancel Subscription." You’ll continue to enjoy the features and limits of your plan until the end of the current billing cycle.
To upgrade, visit the Billing section of the platform, choose your desired plan, and click "Subscribe." Alternatively, you can speak with our sales team for assistance.
What does the 28-Day Onboarding Program include?
Note: Availability is subject to demand.
What is a Monthly Active Contact?
A Monthly Active Contact is anyone you have interacted with through calls or chats during the billing month. If a contact messages or calls your business, or if you initiate a conversation with them, they count as a Monthly Active Contact for that month.
At Widening.io, we believe our pricing should align with the value we provide. Chats with contacts are opportunities to drive revenue, and our Monthly Active Contact pricing ensures you only pay for the contacts you engage with.
Are volume discounts available?
Yes, we offer volume discounts for customers on our Growth and Advanced plans who have high Monthly Active Contact volumes or user counts.
Please contact our sales team to discuss a customized package that best fits your needs.
What if I reach my Monthly Active Contact limit?
If you exceed your Monthly Active Contact limit, your operations will continue without interruption. You will simply be billed on demand for any additional contacts, in increments of 100 Monthly Active Contacts. The charge will be $10 per 100 MACs on the Growth plan and $12 per 100 MACs on the Advanced plan. This additional charge will be applied at the end of your billing cycle.
Please note that on-demand Monthly Active Contacts are designed for temporary or seasonal usage spikes. If you anticipate a permanent increase in your contact volume, upgrading your plan is a more cost-effective solution.
How does Widening.io protect my data?
Widening.io prioritizes the security of your data through a robust combination of encryption, access controls, and regular security audits. Our ISO 27001 certification underscores our commitment to maintaining the highest standards of information security.
For more details on our security practices, visit our security page.
Can Widening.io create a bot flow for my business?
Yes, Widening.io can help you design and implement custom bot flows tailored to your business needs. Whether you're looking to automate customer support, lead generation, or sales processes, our team can work with you to create a seamless and efficient bot flow.
The best part? We can have your bot flow up and running in just 7 days.
For more details or to discuss your specific requirements, feel free to reach out to our support or sales team.