Consolidate instant messaging
Juggling between WhatsApp, Instagram, Viber, Telegram, LINE and multiple Facebook Pages? Organize messaging into a single inbox, analytics stack and automation engine.Retain conventional contact points
Still need to maintain relationships over SMS, email and webchat? Add all your existing channels to work seamlessly together with instant messaging.Integrate specialized channels
Have unique channels for your business niche? Add regional messaging apps, e-commerce platforms or others to work together with the rest of your support infrastructure.
Maintain context across channels
Have customers communicating across instant messaging, web chat and email? Merge those interactions into one continuous story to give your agents the context required to resolve issues.Supervise conversations in any scenario
Monitor high-value customers, agents in training or select teams by creating custom inboxes and intervene only when necessary during conversationsStandardize responses to common queries
Ensure quick and precise messaging with canned responses for frequently asked questions, freeing agents to address critical customer cases properlyPrebuild automated processes for agents
Reduce agent error for processes like shift transfers, support escalation or even refund requests by automating decision-making with workflows that can be launched at a click
Data-driven insights
Gain visibility into agent performance and individual messages to make data-driven decisions Segment broadcasts to target specific audiences and track their reach and engagement for successful promotions Monitor the quality of agents’ conversations and their response and resolution times Manage leads throughout their lifecycle with respond.io, integrating your CRM or ERP for a full customer view
